877.350.7245 | info@arrangeaspace.com

Shipping Policy

Free Shipping on all Consumer Orders in the Contingent 48 United States

At Arrange a Space, we offer free delivery on all of our storage systems orders. We ship via UPS, FedEx, and various common carrier services. Carriers will vary based on your location and requirements. Our logistics department will notify you regarding expected delivery time, your selected delivery carrier, and their contact information. The method used is determined by your order size, configuration, and location.

UPS and FedEx shipments

For orders that are shipped UPS or FedEx (typically smaller orders) you will not need to be present to receive your shipment as long as you feel comfortable that your merchandise will be safe from theft or the elements. Please let us know when you place your order if the shipment can be left at your shipping address without a signature. Once your order has shipped, you will be notified by either UPS or FedEx that you have a shipment on the way. They will include the tracking # for your shipment, which you can use to track and receive an anticipated delivery date.

 Common Carrier Orders

All larger orders (typically $2,000 or more) will ship common carrier. Our logistics department will contact you with the carrier contact information and tracking # once it has shipped with a projected delivery window typically 2-3 business days. After the carrier is in receipt of your order they will call you within 24 hours of delivery to schedule a delivery window. You will need to meet the truck at your home or delivery location/site. Your order will be bulk packaged on a skid. The truck driver will help breakdown the pallet from the back of the truck. If you would like an inside delivery there is an additional charge for this service. Let us know at the time you place your order and we will give you a price within 24 hours. Typical cost for inside delivery usually runs between $80 to $250, depending on size of order and location. If a scheduled delivery does not occur because of circumstances beyond the control of the delivery carrier, an additional charge will be applied to the order for re-delivery. (Example: customer not home, unable to deliver due to pertinent information not provided, etc.). If a scheduled delivery cannot take place due to weather, etc., the delivery carrier will call and reschedule. (Delivery carrier is not responsible for lost time or wages.)

Alaska, Hawaii, Puerto Rico, Canada, and International Shipping

We do ship to Alaska, Hawaii, Puerto Rico, and Internationally. Please give us 48 hours to give you an exact cost once we know your project size and delivery location.

Order Lead Time

Base kits with add-on shelving kits typically take 3 working days. Add another 5 days for orders with drawer units. Please allow 3-4 weeks on custom items for production. Transit can range from 1-5 days depending on your location and method of transit.

Damages

Please check the contents of your delivery upon arrival and report any missing or visibly damaged packages to the delivery driver. Before signing the Bill of Lading for the shipment make sure to mark any damaged or missing cartons on the bill of lading. Take photos of the damages and email them along with your signed Bill of Lading to our customer care department. If you have questions or need assistance call our Custom Care department at 877-350-7245 for immediate help. Arrange a Space is not responsible for missing or visibly damaged items after you sign for your delivery.

Concealed Damages or Missing Parts

You have 30 days to report concealed damage and missing parts. If you have any questions, please email us at or call 877-350-7245.

There is no charge for a replacement part if it is an exact item match for the defective part and meets the following criteria:

  • Original was damaged during shipping
  • Falls under the Arrange a Space Product Warranty
  • Original does not meet Arrange a Space standard for quality manufacturing

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